Technical Support Engineer II - Identity Protection

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. Location: Bangalore (Hybrid) What you’ll do: Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates. Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly. Work with Product experts/Engineering to fix bugs or enhance product features. Manage time and work to meet or exceed operational goals. Learn cutting edge technologies and new product features Create/Share Knowledge articles and contribute to mentoring/training efforts. May be scheduled to work on shifts/holidays as per the business requirement. What You’ll Need: Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field 3-8 years’ experience in Product Technical support role supporting Global enterprise customers Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences. Outstanding oral and written communication skills. Commitment to continuous learning and staying updated with new product features. Customer focus, Analytical thinking and Logical troubleshooting aptitude. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments Product specialization domain (Identity Protection): ​​Strong understanding of Identity technologies and protocols (IAM, SAML, Oauth, SCIM, SSO, MFA, Federation Services, kerberos) Experience with directory services (Active Directory, LDAP) Knowledge of PKI and certification management Experience with API integration, REST APIs and troubleshooting. Third Party tool integrations, API troubleshooting, custom connector support. Knowledge of Database Query ... (truncated, view full listing at source)