Director, Revenue Operations

Director, Revenue Operations DIRECTOR, REVENUE OPERATIONS ABOUT THE ROLE The Director, Revenue Operations is responsible for owning and evolving Procurify's revenue operations across sales, marketing, and customer success. This role drives efficiency, predictability, and performance across the full revenue lifecycle — building on an established RevOps foundation while actively integrating AI and automation to accelerate how the team operates. The Director partners closely with GTM and executive leadership to translate revenue strategy into scalable execution, and champions a forward-looking, AI-augmented approach to operations that supports sustainable, compounding growth. As an AI-enhanced platform, we also look for individuals who are curious about how emerging technologies can improve the way work gets done - whether that’s through smarter decision-making, automation, or delivering better customer outcomes. EXPERIENCE 5–8+ years in RevOps, Sales Ops, Marketing Ops or related roles within high-growth SaaS, Fintech, or technology companies, including hands-on experience owning and scaling revenue operations in a multi-functional GTM environment. Demonstrated ability to leverage AI tools and modern automation platforms to improve operational efficiency and decision-making at scale. KEY RESPONSIBILITIES REVENUE STRATEGY & PLANNING - Partner with executive leadership to refine and execute the company's revenue strategy, ensuring alignment and accountability across sales, marketing, and customer success. - Co-own with FP&A the execution and ongoing optimization of annual and quarterly revenue plans, driving performance across ARR growth, customer acquisition, retention, and expansion. - Own and continuously evolve the company-wide KPI framework (ARR, CAC, LTV, retention, pipeline coverage, sales velocity), ensuring consistent definitions, data integrity, and accountability across GTM teams. - Apply AI-assisted scenario modeling and forecasting tools to stress-test revenue plans, surface risks early, and support more confident strategic decision-making. REVENUE OPERATIONS & PROCESS OPTIMIZATION - Continuously evaluate and optimize scalable, end-to-end revenue processes across the full customer lifecycle (lead → opportunity → renewal/expansion). - Proactively identify inefficiencies and friction points, implementing data-driven improvements to increase conversion rates, reduce cycle times, and improve customer experience. - Standardize and continuously improve best practices across forecasting, pipeline management, territory planning, and customer segmentation. - Embed AI-powered workflow automation across key revenue processes — including lead routing, opportunity scoring, renewal risk flagging, and rep activity prioritization — to reduce manual work and increase team capacity. CROSS-FUNCTIONAL COLLABORATION - Act as the central operating partner across GTM functions, driving alignment, accountability, and execution against shared revenue goals. - Partner with sales and marketing leadership to continuously improve funnel performance — including AI-enhanced lead scoring, dynamic routing, conversion optimization, and campaign efficiency. - Collaborate with product and growth teams to align GTM strategies for new product launches, pricing and packaging, and expansion initiatives. - Champion AI literacy across GTM teams, helping leaders and ICs understand how to responsibly integrate AI tools into their day-to-day workflows. TECHNOLOGY & TOOLS MANAGEMENT - Own and continuously evolve the revenue technology ecosystem, ensuring it remains scalable, integrated, and aligned to business needs. - Actively evaluate and adopt emerging AI-native tools (e.g., conversational intelligence, predictive analytics, AI-assisted CRM hygiene, generative content tools) that deliver clear ROI and strategic lift. - Lead tool optimization and adoption initiatives, setting clear expectations for usage, ROI measurement, and process i ... (truncated, view full listing at source)