Account Manager

Account Manager ABOUT THE ROLE We’re hiring an Account Manager to own the renewal, expansion, and upsell components of our revenue engine. You’ll be the strategic partner for our enterprise clients, ensuring they maximize value from the Starbridge platform while driving sustainable growth through best-in-class net revenue retention. This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business. What You’ll Do: - Own our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPI - Lead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite level - Conduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmap - Partner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunities - Drive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platform Why You’ll Love This Role: - Founding impact: Shape the customer success and revenue operations playbook at a fast-growing startup - Executive presence: Lead strategic conversations with senior leaders in a $1.5T market - AI-powered growth: Work at the intersection of artificial intelligence and go-to-market innovation - Ownership: Own a critical revenue lever with direct impact on company growth and trajectory You Might Be a Good Fit If You: - Have proven CSM or Account Management success: You’ve got 2-3 years of a strong track record of exceeding NRR targets. You've owned renewals and upsells in previous roles, ideally at a B2B SaaS company - Command executive presence: You can walk into a room of senior executives and lead strategic discussions with confidence and credibility - Are fascinated by AI’s GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you’re excited to be part of that evolution - Thrive in ambiguity: As a founding hire, you’re comfortable building processes from the ground up and wearing multiple hats - Have relevant market experience: Bonus points for experience in government, education, or public sector sales INTERVIEW PROCESS We move fast — really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed. All interviews are conducted via Google Meet. HOW WE WORK - Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric. - Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters. - Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient. - In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand. BENEFITS INCLUDE: - Competitive salary + early-stage equity - Comprehensive medical, dental, and vision insurance - Company provided lunch in office everyday - 75% coverage of Chelsea Piers Fitness membership - Unlimited PTO - Regular offsites (NYC + global locations)