Technical Account Manager

The opportunity As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions. Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality. We are looking for a technical candidate with a solid background in development, consulting, and support. The candidate must have proven customer-facing and relationship management skills. The TAM will provide proactive services, advice and mentorship. They will act as the customer’s technical advocate within Adobe. This role will work with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe. The goal is to ensure technical inquiries are answered promptly to meet project timelines and requirements. The TAM must also deeply understand the products and technologies involved. This knowledge will help assigned accounts avoid issues, reduce risks, and lead through changes. This role requires visiting customer sites with 5-10% of duties carried out on-site. Excellent proficiency in both written and oral English communication is mandatory. What you'll do Central point of contact while ensuring a high level of customer happiness for assigned accounts. Delivery of pro-active and preventative services Pro-active notifications of upcoming releases and possible impact Leading and guiding customer through complex environment changes Onsite and roll-out support Regular knowledge transfer sessions Coordinating/driving customer technical issues with support/engineering/consulting Handling technical blocking issues Customer status calls and reporting Regular service reviews What you need to succeed! Bachelor’s Degree in related field of the technical industry or equivalent experience Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles Excellent command of written and spoken English is required, with knowledge of an additional EU language considered a plus Demonstrated presentation skills, and experience organising and running high-profile customer calls and meetings Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs. Strong conflict resolution and negotiation skills Ability to analyse complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL) Must-have: Customer-facing experience in enterprise projects, working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework Nice-to-have: Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics, or other Experience Cloud platforms Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling. As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com ... (truncated, view full listing at source)