Customer Success Manager

Customer Success Manager You're not just managing accounts, you're building partnerships that last and grow. We're looking for a Customer Success Manager who can manage a broad portfolio of SMB customers globally, while also supporting growth opportunities with new European enterprise clients. This role is focused on outcomes. You will be responsible for successful onboarding, strong retention, and identifying expansion opportunities. If you naturally stay ahead of issues, communicate clearly, and take ownership, you’ll do well here. OUR TEAM You’ll join GoodData’s Customer Success team, a global group focused on helping customers get real value from our platform. We work closely with Professional Services, Sales Engineering, Product, Engineering, and Finance. The team operates with a high level of ownership and focuses on onboarding success, churn prevention, and growth. WHAT YOU’LL DO Own a portfolio of SMB customers worldwide - Be the main point of contact from onboarding through long-term success - Help customers understand what GoodData does and how it supports their business Drive onboarding and early value - Take over new customers quickly after handover and engage within days to bring them to the production soon - Guide customers through onboarding and make sure they reach value fast - Proactively promote and plan available support channels such as community, support, and workshops - Understand the product value proposition, use cases and how it can help the customer Prevent churn and manage risk - Monitor usage, communication, and overall customer health - Identify risks early and act before they become problems - Communicate with your customers regularly Keep customer management structured and visible - Document all customer activity and communication - Maintain accurate customer data and metadata - Provide regular updates and flag risks proactively - Make sure customers are consistently engaged over time Drive growth and expansion - Identify upsell and cross-sell opportunities - Introduce new capabilities including Agentic Analytics - Run demos, workshops, and value-focused conversations - Build relationships across the organization, including C-level Work cross-functionally - Partner with Sales and Finance on renewals and expansion - Collaborate with Product, Engineering, and Professional Services - Represent customer needs and feedback internally ABOUT YOU - 5+ years of experience in Customer Success or similar roles in B2B SaaS, Data related industry is a plus - Experience managing SMB or scaled customer portfolios is a strong advantage - Experience with analytics or data platforms - Strong organizational skills and ability to manage multiple customers effectively - Proactive mindset, you identify issues early and take action - Commercial awareness and ability to spot growth opportunities - Clear and confident communicator across different audiences - Team player who collaborates well across functions NICE TO HAVE - Familiarity with structured Customer Success processes ABOUT GOODDATA At GoodData, we’re building the future of agentic AI for data intelligence. Our full-stack data intelligence platform empowers companies to turn raw data into real business impact — from agentic AI apps to embedded analytics that scale securely and seamlessly. With GoodData, organizations don’t just analyze data, they monetize it. But what really sets GoodData apart is our mission: to put intelligence wherever decisions are made. That’s why we’ve built a platform that’s AI-native, composable, and built for the way modern enterprises work. #LI-Remote