Operations Manager, Scheduling & Forecasting, Uber Eats

Operations Manager, Scheduling & Forecasting, Uber Eats Department: Operations Team: Regional Operations Location: Amsterdam, Netherlands Type: Full-Time ### **What You’ll Do** - **The Forecasting Engine:** Build, refine, and scale the frameworks for demand forecasting. You will translate historical order data into precise supply hour requirements across the region. - **Scheduling Muscle:** Own the "Gold Standard" for shift patterns. You will determine how we distribute hours to fleets to ensure 100% coverage during peak "dinner rushes" without over-indexing during lulls. - **Real-Time Balancing:** Develop the playbooks for marketplace intervention. When demand spikes or supply falls short, you will unlock the tactical levers to rebalance the scales instantly. - **Efficiency Analytics:** Become our resident "Utilization Rate" expert. You will perform deep-dive "Post-Mortems" on scheduling gaps to identify where we are "leaking" money due to over-supply. - **Product Collaboration:** Act as the primary feedback loop and sparring partner for Tech and Product teams. You’ll translate ground-level scheduling friction into technical requirements for automated dispatch and scheduling tools. - **SLA Management:** Define and monitor strict reliability KPIs for our fleet partners, ensuring their scheduling discipline aligns perfectly with Uber’s marketplace needs. ### **Basic Qualifications** - **5+ Years of Experience:** Background in operations, management consulting, or a high-growth tech environment. - **Mathematical Rigor:** Advanced analytical skills. You don't just see a spreadsheet; you see a living, breathing marketplace. **SQL proficiency is mandatory** to query complex datasets and build your own forecasting models. - **Critical Thinking:** A first-principles approach to solving complex, unstructured problems and the ability to navigate "grey areas." - **Stakeholder Mastery:** Proven ability to influence senior stakeholders and collaborate across operations, technical, and legal teams to drive a unified agenda. ### **Preferred Qualifications** - **Subject Matter Expertise:** Prior experience working wi