Lifecycle Operations Manager

Own the engine behind customer growth and retention How do you turn complex customer journeys into predictable growth? At Coveo, we’re scaling our Customer Organization to drive stronger lifecycle execution, from onboarding to renewal, with clarity, consistency, and impact. You’ll sit at the heart of this transformation, building the operational backbone that enables Technical Success, Account Management, and Sales to engage customers at the right time, with the right insights. As our Customer Lifecycle Operations Manager, you will: Design and operationalize lifecycle frameworks across onboarding, adoption, expansion, and renewal Build scalable playbooks that guide account teams on when and how to engage customers Track customer health signals (usage, adoption, entitlements) to identify risks and growth opportunities early Ensure renewal readiness by providing actionable insights and visibility across the portfolio Partner with Revenue Operations, Product, and customer-facing teams to align lifecycle execution with revenue goals Continuously improve lifecycle processes, automation, and customer relationship management (CRM) data quality Here is what will qualify you for the role: 3–6+ years in Renewals, Customer Success Operations, Revenue Operations, or lifecycle management in a SaaS environment Strong analytical skills with experience working with customer usage data and lifecycle metrics Experience supporting renewals, subscription models, or customer lifecycle programs Ability to build and scale operational processes across cross-functional teams What will make you stand out: Experience in enterprise software or artificial intelligence (AI)-driven platforms Familiarity with consumption-based or hybrid subscription models Experience building lifecycle playbooks, health scoring models, or renewal frameworks Strong knowledge of CRM and revenue systems, with a focus on forecasting and reporting Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife! We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.