Residential Security Agent Team Lead

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Malibu, CA. ***This position requires working onsite. This is a full-time position that will be managing a team that provides 24/7 coverage working 12-hour shifts (6am-6pm) including weekends and holidays. Schedules will be established in advance for a ‘4/3 and 3/4 ‘ schedule. JOB DESCRIPTION The Residential Security Agent Team Lead will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, sustain program development. RESPONSIBILITIES Manage and track the day-to-day of the RST, to include: personnel, scheduling, equipment, processes, procedures, incidents. Serve as the subject matter expert (SME) for advising the client in residential security. Collaborate with the client in the Development of SOPs, response plans, and suggesting security infrastructure. Brief the client EP Team and report on incidents, suspicious activity, other developments. Act to support threat management and emergency response and be the first point of contact for client security needs. Maintain an accurate and organized inventory of equipment and other administrative documentation. Monitor and manage camera system, access control technology and other security tools Monitor critical facility functions as assigned by the client Advise and take action addressing unknown visitors, phone calls, and other contacts Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. Provide a high standard of customer service delivery for clients, guests, and staff Ensure client deliverables are met across the full suite of security services Proactively communicate with clients regarding risks to personnel, property, or privacy Ensure completion of any client required plans, surveys, or reports. Assist with customer service issues to ensure a consistently high level of service Communicate with co-workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. Provide coverage for and perform the duties of the RST members, as needed. REQUIRED QUALIFICATIONS Must be able to legally work in the country where this position is located without visa sponsorship. 5 years’ experience preferably in an armed residential security discipline Proven experience in and ability to lead, coach, and mentor security personnel. Experience managing small teams All required licenses and ... (truncated, view full listing at source)