Forward-deployed Engineer - LatAm (Remote)

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas. What you'll do We're looking for a Travel Pay Solutions Operations Engineer to serve as the primary execution point for Travel Pay onboarding, partner coordination, and day-to-day operational support across our client base and internal teams. This role sits within the Solutions Engineering team and works in close collaboration with the Travel Pay Product team. It is not a software engineering role, but it requires deep technical literacy. You will be expected to master our product suite—including VCNs, CTAs, and partner integrations—translating that knowledge into precise configurations, structured client onboarding, and scalable internal processes. You will play a critical role in organizing incoming requests from Sales and Customer Success, building the operational maturity required as we scale our travel solutions across Latin America. Primary Responsibilities: Client Onboarding Activation: Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration. Technical Configuration: Manage Custom Data Fields (up to 29 fields per template), MCC-based restrictions, purchase groups, and approval flows. Partner Coordination: Prepare and submit Mastercard registration documentation, coordinate with Mastercard Implementation Managers, and manage boarding forms for VCN operations. Sales CS Enablement: Serve as the first point of operational contact for product capability questions, providing structured, well-reasoned responses and supporting pre-sales configuration proposals. Issue Resolution: Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration (Smart Data / CDF3). Process Maturity: Document SOPs and runbooks in Google Drive or similar tools to transition from ad-hoc tasks to a structured, scalable operational flow. Who you are “We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.” Must haves: Working proficiency in English and Spanish. 2–4 years of experience in solutions engineering, technical implementation, or technical account management within fintech, payments, or travel technology. Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders (client, vendor, platform) Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a strong plus Experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or equivalent platforms is desirable Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders. Ability to operate complex configuration platforms with high precision and rigorous attention t ... (truncated, view full listing at source)