Senior Product Designer - Internal Tools

Senior Product Designer - Internal Tools BUILDING THE FUTURE OF CRYPTO Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures. Become a Krakenite and build the future of crypto! The Opportunity - Raise the bar across internal platforms and the customer-facing support portal by designing efficient, intuitive experiences that help both Kraken's teams and its customers get to resolution faster. - Shape and evolve the design patterns and systems used across our internal product suite, ensuring consistency and quality at scale. - Craft exceptional workflows by collaborating closely with other designers, product managers, engineers, and the operational stakeholders who use these platforms every day. - Influence decision-makers to uphold high standards of usability and experience quality, even in internal-facing contexts where UX is often an afterthought. - Own your work fully, taking accountability for design quality, outcomes, and measurable impact on team efficiency and satisfaction. Define and track the KPIs that tell you whether your work is actually making a difference. - Use data to inform your design decisions, drawing on usage metrics, research insights, and business context to prioritize the right problems and validate solutions. - Stay close to the people who use what you build by conducting research and gathering insights from internal users to continuously refine and improve your design direction. - Contribute actively to design reviews, both seeking and offering constructive, supportive feedback that helps raise team-wide standards. What Good Looks Like - 3 months. You have the lay of the land. You've spent time with the teams who use what we build, you understand where the friction is, and you've shipped at least one improvement that made someone's day measurably better. You're contributing to design reviews, finding your footing with engineering and product partners, and already using AI tools to move faster through exploration and iteration. - 6 months. You're owning a significant workstream end-to-end. Stakeholders are coming to you early, not just for sign-off. You've run at least one round of research with internal users and used it to shape a real decision. AI is a natural part of your workflow, helping you synthesize faster, prototype more, and spend your energy where it counts. - 12 months. You've raised the bar. At least one core platform looks and works meaningfully better because of your invol ... (truncated, view full listing at source)