Customer Data Steward US Commercial, Trade & Fulfillment

If you’re interested in this role, please apply in English and include an English version of your Resume/CV. The Role Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines. Moderna is seeking a dedicated MESH Customer Data Steward US Commercial, Trade & Fulfillment to ensure accurate, timely, and policy-compliant customer master data as part of US Commercial Operations. This role is critical to driving operations efficiency and supporting customer transactions across all departments with quality US customer master data within our growing Enterprise Solutions Hub (MESH) in Warsaw. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. In this role, you will be at the heart of our customer master data management operations.  You will assist the Associate Director, Customer Master Data in executing Customer master data onboarding, maintenance and inactivations while complying to applicable policies and standards. This highly visible role, will directly interface with other US Commercial functions to solve problems through great master data. Here’s What You’ll Do Execute the end-to-end Customer Master Data lifecycle (creation, maintenance, inactivation) to ensure data integrity, consistency, and usability across all downstream systems Proactively support the customer master data work queues and escalate process blockers when necessary Ensure your work is conducted per data policies, standards, and governance practices in place. Collaborate with internal stakeholders to resolve operational challenges, share metrics, and align on improvements. Respond to internal inquiries in a timely, professional manner Prepare analysis and reporting for leadership and stakeholders Lead incident triage and root cause resolution for customer data issues impacting business operations, ensuring preventive actions are implemented and communicated. Support continuous improvement in stewardship processes, tools (e.g., Collibra), documentation, and contribute to operational innovations.  Provide input to and comply with master data maintenance standard procedures and work instructions. Assist in monitoring and reporting on non-compliance issues and contribute to continuous process improvements Contribute to the next generation of Customer master data management through identification of operational improvements to master data related tools. Partner with the Digital team to ensure tools and applications function as designed Support testing and validation of system enhancements and new functionalities in SAP, MDG, and future technologies, as applicable Undertake additional duties aligned to the scope of the role and your qualifications Here’s What You’ll Need (Minimum Qualifications) Bachelor’s degree in information technology, business, or related field, or equivalent combination of education and experience required 3 yrs experience on master data management teams creating and maintaining records. 2 yrs experience working with master data software Ability to own, prioritize and manage work with limited daily direction Anticipate needs and proactively recommend next steps Well-organized, proactive, able to prioritize in a dynamic environment Strong communication skills and ability to transfer knowledge in plain non-technical language Highly collaborative t ... (truncated, view full listing at source)