Sr. Deal Desk Analyst

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Sr. Deal Desk Analyst is responsible for providing support to the Sales organization on all renewal and new business deal related matters. The Analyst will work with various business stakeholders across Sales, Legal, Finance, and Product to provide critical insight into Catchpoint’s customer base while supporting day-to-day operations. The Analyst will be heavily involved in scaling the business, while managing activities that support customer growth and retention. This position reports to the Deal Desk Manager, and is an onsite position in Austin, Texas. Here's a closer look at this key role: Manage end-to-end deal lifecycle for renewals and new business, including pipeline oversight, deal structuring, pricing approvals, and contract execution Partner with Sales as a trusted advisor on deal strategy, renewals, and new business opportunities Execute renewal and expansion deal strategies to drive revenue growth through pricing optimization and multi-year contract structuring Support CPQ quoting and contract creation, ensuring accuracy and compliance with company policies Facilitate cross-functional collaboration with Finance, Legal, and Operations to streamline deal approvals and execution Ensure timely and accurate contract execution, including Docusign processing and adherence to internal policies Coordinate customer provisioning and onboarding for new and renewing customers Proactively identify deal risks and bottlenecks, and partner cross-functionally to resolve and accelerate deal closure Support ad hoc initiatives and operational projects to improve efficiency and support business growth What You'll Need: 4+ years of experience in Deal Desk, Sales Operations, or commercial deal management within a SaaS environment Strong communication skills with ability to partner and influence cross-functional stakeholders Analytical and data-driven, with strong problem-solving capabilities Experience with Salesforce; familiarity with Salesforce CPQ preferred Ability to manage multiple priorities and complex deal cycles in a fast-paced environment Self-starter with strong ownership mindset and ability to execute independently Experience using AI tools to enhan ... (truncated, view full listing at source)