Manager, US Commercial Operations (Order-to-Cash)

If you’re interested in this role, please apply in English and include an English version of your Resume/CV. The Role Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients. Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines. In this Warsaw-based role, you will act as a key operational extension of the US Commercial Trade & Fulfillment (T&F) leadership team, delivering dedicated support exclusively to the US market. This role will play a key part in ensuring accurate and timely implementation of T&F Operations including contract membership, payments, and customer master data support. You will operate with a high degree of judgment, ownership, and accountability while leading compliant, high-quality execution across the US Commercial Order-to-Cash ecosystem. Here’s What You’ll Do Develop and maintain deep expertise in US Order-to-Cash processes, including customer master data governance, contract pricing structures, eligibility validation, and payment calculations, with a strong understanding of downstream financial, operational, and compliance impacts. Serve as a working manager responsible for calculating high-value monthly payments while overseeing accurate and timely distribution of fee payments, membership eligibility confirmations, pricing validations, and customer master data stewardship supporting the US business. Lead, coach, and performance manage a team of five (5) Poland-based contract administrators and customer master data stewards, ensuring effective prioritization, quality oversight, issue resolution, and structured escalation of systemic risks to US leadership. Execute priorities and direction set by US-based Commercial Trade & Fulfillment leadership, ensuring delivery meets defined service levels, quality standards, timelines, compliance requirements, and US-set objectives. Identify and resolve issues related to Pricing, Membership, Chargebacks, Rebates, Data Integrity, and Customer Master records, strengthening preventive controls and improving operational transparency. Build strong cross-functional collaboration with Contract Operations, Commercial Operations, Finance, and Digital teams to ensure seamless workflows, data accuracy, and alignment across systems and stakeholders. Ensure all SOX controls are properly executed and documented, maintaining audit readiness and providing support for internal and external audits and compliance initiatives. Draft, implement, and continuously refine detailed work instructions and Standard Operating Procedures (SOPs), ensuring stakeholder alignment and operational consistency. Drive continuous improvement initiatives by identifying opportunities to streamline processes, enhance operational efficiency, improve data integrity, and better meet evolving stakeholder needs across the US Commercial organization. Leverage digital capabilities and emerging technologies, including advanced analytics and Generative AI tools, to automate manual workflows, strengthen governance, enhance payment accuracy, and support scalable US operations. The key Moderna Mindsets you’ll need to succeed in the role “We behave like owners. The solutions we’re building go beyond any job description.” “We digitize everywhere possible using the power of code to maximize our impact on patients.” Here’s What You’ll Need (Basic Qualifications) Degree in Finance or Business Strong Microsoft Office skills, including Excel working with formulas, pivots, and data analysis 5-7 years of relevant professional experience within Commercial Operations, Trade & Fulfillment, Finance Operations, or Order-to-Cash processes, including team leadership experience with AI in business a plus Proficiency in English ... (truncated, view full listing at source)