Senior Specialist, Social Media PV CoE

If you’re interested in this role, please apply in English and include an English version of your CV. The Role: Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines. As Safety Data Analyst, Social Media Monitoring, you will play a critical role in Moderna’s global safety surveillance operations. This individual contributor position is responsible for the end-to-end quality review, validation, and classification of safety and product quality data derived from Moderna-sponsored social media sites, social listening, and other monitored digital platforms. You will be at the intersection of real-time safety vigilance and digital health data, ensuring rapid assessment, traceability, and communication of potential safety events. The role demands acute attention to detail, strong pharmacovigilance acumen, and comfort with technology-based platforms. As Moderna integrates digital innovation into our safety operations, this role also presents a unique opportunity to get close to emerging Generative AI tools used in data capture and analysis. Here's What You’ll Do: Your key responsibilities will be: Reviewing social media and social listening data records to detect and validate reportable safety events and product quality complaints. Performing quality checks to ensure accurate safety event classification, MedDRA coding, and appropriate product assignment. Identifying valid and invalid Individual Case Safety Reports (ICSRs) and Product Quality Complaints (PQCs) with precision and compliance. Sending timely safety and product quality notifications to relevant internal teams (Drug Safety and Product Quality). Posting due diligence messages to reporters on monitored platforms (as permitted) and ensuring documentation of these interactions. Your responsibilities will also include: Routing invalid ICSRs to internal dashboards to support broader signal detection activities. Supporting reconciliation processes to confirm data completeness and traceability. Escalating discrepancies, communication delays, or technical issues in data handling systems. Contributing to the generation of process KPIs and metrics. Assisting in inspection readiness, process improvement initiatives, and maintenance of monitoring tools as needed. Maintaining documentation in alignment with Good Documentation Practices (GDP). Supporting adjacent departmental initiatives and cross-functional collaborations when assigned. The key Moderna Mindsets you’ll need to succeed in the role: “We obsess over learning. We don’t have to be the smartest—we have to learn the fastest.” This role operates at the frontier of real-time digital signal detection. Adopting this mindset ensures you continuously enhance your understanding of evolving social platforms, safety trends, and digital health technologies to keep Moderna at the forefront of safety science. “We digitize everywhere possible using the power of code to maximize our impact on patients.” The role integrates Moderna’s digital-first approach into pharmacovigilance practices. Embracing this mindset e ... (truncated, view full listing at source)