Senior IT Support Specialist

ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. IT Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. SENIOR IT SUPPORT SPECIALIST Based onsite at Rocket Lab's Warkworth Composite Center (WCC), in Warkworth, NZ, the Senior IT Support Specialist, works closely with the IT Client Services Team Lead, and WCC site Manager. You will be the sole support person for on-site IT Infrastructure (clients, servers and network) for the staff and Launch Engineers/ Technicians at our Warkworth Composites Complex (WCC). WHAT YOU'LL GET TO DO: Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab You will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day one Provide instruction, guidance, technical support and documentation to different teams Deliver and support IT systems through efficient management of the IT Service Desk Build strong relationships - be the Subject Matter Expert Provide some Launch Operation support during Launch periods This position will suit someone who is seeking autonomy and ownership over their own facility whilst having the support of the wider IT team to collaborate on technical solutions. YOU'LL BRING THESE QUALIFICATIONS: 2+ Years’ experience in a support or service role Has a basic understanding and has experience in following a framework for service delivery such as ITIL Operational knowledge of: Windows and/or Linux desktop operating systems PC hardware including the ability to assemble and dissemble desktop PCs Active Directory and Group Policy Understanding of networking infrastructure Cloud based technologies: Azure, AWS, O365, etc THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Certifications in CompTIAA+ or ITIL would be highly desirable Windows and/or Linux server (Ubuntu/Debian) enterprise environments Virtualization technologies, public / private cloud. Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise. If you meet the above requirements apply now! All applications are reviewed and considered. STAND OUT in your application: To increase your chances of being shortlisted for this position, please provide your CV and Cover ... (truncated, view full listing at source)