Patient Access Acute Coordinator

Job Description: The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team. The Coordinator is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The Coordinator manages expected floor time and assists in the preparation of periodic reports. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc... Shifts are Monday- Friday 8am-4:30pm Essential Functions Works with the supervisor to manage expected floor time schedules. Assists supervisor with required periodic reports. Acts as Subject Matter Expert (SME) in the department. Assists with the follow up on appeals, denials, answer inquiries and update accounts as necessary. Identify problems and communicate with the Revenue Service Center, Care Management team, Payer Relations and insurance companies in a timely manner. Provides support for staff on the floor when issues are escalated. Provides patients with information on estimates, financial assistance, payment plans, and charity care. Coordinates with clinical and administrative staff to ensure smooth patient flow and quality care. Documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures. Follows up on pending issues and escalations, such as prior authorizations, referrals, and estimates. Skills Interpersonal Skills Customer Service Insurance Verification Computer Literacy Payment Processing Medical Billing Problem Solving Qualifications Required Demonstrated experience in a customer service role, preferably in healthcare. Demonstrated proficiency in computer skills including Microsoft Office, internet and email Demonstrates basic knowledge of healthcare insurance plans. Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA Demonstrates ability to provide excellent customer service Demonstrates ability to serve as a trainer Demonstrated ability to work in a fast-paced environment. Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification. Preferred High School diploma or equivalent. Experience with Epic One (1) year experience in a Patient Access Acute Representative II role. Three (3) years of experience in customer service in a healthcare organization. Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Intermountain Health Lutheran Hospital Work City: Wheat Ridge Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of p ... (truncated, view full listing at source)