Senior User Research Manager – Metasearch (12-Month FTC)

About Skyscanner Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here). Now, we’re on the lookout for a Senior User Research Manager – 12-month FTC to help us bring that vision to even more travellers. About the role (Hybrid) You’ll lead our mighty Metasearch Research team — the crew dedicated to understanding how travellers choose, compare, and book the best options across Flights, Hotels, Packages, and Cars. This role is all about elevating insight, shaping strategy, enabling great decision-making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you’ll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace. What you’ll be doing Leading Strategic Research Initiatives: You’ll scout the horizon for the big questions before they land — designing forward-looking, mixed-method research that unlocks long-term business opportunities. Guiding Core Product Development: You’ll provide hands-on direction across the Flights, Hotels, Packages, and Cars workstreams, ensuring insights glide effortlessly into product decisions. Deepening Mixed-Method Expertise: You’ll raise the bar on methodology — directing sophisticated frameworks and championing robust, actionable research that solves real business problems. Team Management: You’ll mentor and empower researchers, helping them refine their craft while adopting new tools and technology that boost both quality and scale. Cross-Disciplinary Collaboration: You’ll partner with CX, Product, Design, and Analytics to shape questions, uncover truths, and craft narratives that inspire genuine action. Voice of the User: You’ll make sure travellers’ needs echo through every decision — using evidence, insight, and a learning mindset to cut through complexity. Data Integration Reporting: You’ll join forces with Analytics to weave behavioural data and research findings into a single, powerful decision-making engine for the business. About you Extensive Mixed-Methods Research Expertise: You’ve led impactful research programmes blending qualitative depth with quantitative confidence — from running in-depth interviews and concept evaluations as you are synthesising behavioural data, usability metrics, or large-scale survey results. Comprehensive Research Methodology Knowledge: You have expertise in product/user research and know when to use what, tailoring methodologies to fit diverse product and business challenges (bonus points for brand/marketing experience). Strong Leadership Mentoring Skills: You thrive on coaching researchers, levelling up capability, and fostering a culture of curiosity and growth. Clear, Impactful Storytelling: You turn complex findings into sharp, compelling narratives that motivate teams and influence senior stakeholders. Growth-Oriented Mindset: You navigate ambiguity with creativity, balancing user needs, business value, and strategic context with finesse. Experience in Dynamic Environments: You’re energised by pace, able to juggle multiple projects, and confident steering research through shifting priorities. Deep Analytical Data-Driven: You connect qualitative nuance with quantitative validation, making decisions grounded, empathetic, and strategically sound. Autonomous Self-Starter and Influencer: You partner confidently with senior leaders, shaping strategy rather than simply resp ... (truncated, view full listing at source)