Sales Development Representative - Inbound

Job Description: As an Inbound Sales Development Representative , you’ll be the first connection between potential customers and Pluralsight’s mission to advance the world’s tech workforce. Your job is to turn inbound interest into meaningful sales conversations by understanding what’s driving a customer’s need for change and connecting that to how Pluralsight can help. You’ll engage with prospects through live chat, email, and phone — thinking fast, asking smart questions, and qualifying opportunities using the Three Whys (Why Do Anything? Why Now? Why Us?) and MEDDPICC frameworks. This is a dynamic role where curiosity, organization, and adaptability matter most. You’ll learn the fundamentals of consultative selling and build a foundation for a long-term career in sales or beyond. Who you’re committed to being: Curious and empathetic — you lead with questions, not assumptions. Calm and resourceful in a fast-paced, live conversation environment. Organized and intentional with how you manage time and priorities. A collaborative teammate who values feedback and growth. Motivated by helping customers discover real solutions, not just closing a deal. What you’ll do: Respond quickly to inbound leads across multiple channels, including live chat, email, and other marketing channels Conduct structured discovery conversations to understand each prospect’s pain points and urgency for change. Qualify opportunities using MEDDPICC , identifying Metrics, Decision Criteria, and Identified Pain. Document key insights in Salesforce to enable seamless handoffs to Account Executives. Partner closely with Account Executives to align on strategy and ensure a consistent customer experience. Manage a steady flow of inbound conversations Participate in coaching and training designed to accelerate your development and career path within Pluralsight. Experience you’ll bring: Clear, confident communication and strong listening skills. Ability to think on your feet and adapt to each conversation. Strong organization and time management skills. A growth mindset — eager to learn, improve, and contribute to a team. Familiarity with MEDDPICC or other sales frameworks is helpful, but not required. Bilingual (English/Spanish) skills are a plus. Requirements: Requires no previous professional experience; ideal for early-career professionals or recent graduates. Strong written and verbal communication skills with an emphasis on consultative questioning. Exceptional active listening and critical thinking skills, with a passion for uncovering the root causes of business challenges through structured discovery. Analytical mindset capable of tying prospect challenges to quantifiable business outcomes (Metrics). Highly organized with strong time management and prioritization abilities. Collaborative mindset and eagerness to partner with cross-functional teams. Growth-oriented attitude with resilience and adaptability. Comfortable engaging with prospects via phone, email, and chat. Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility. Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location We’re mission-driven and values-guided. We have a strong commitment to diversity and belonging. We cultivate a culture of trust, autonomy, and collaboration. We’re lifelong learners and champion team member growth and advancement. We’ve got you covered: team member benefits include competitive compensation p ... (truncated, view full listing at source)