Billing Solution Architect

Job Description: Pluralsight is looking for a Billing Solution Architect with a learner’s mindset to join our team! We value innovative thinking, proven problem-solving skills, and team communication. We are looking to build creative new billing solutions for both our customers and internal partners, and would love a collaborative engineer comfortable with crafting custom integrations to join us on our journey. In this role, you’ll help build and run the systems and integrations that enable Pluralsight’s end-to-end Quote-to-Cash process. You’ll work closely with Billing, Payments, Product, and Engineering partners to configure billing capabilities, support integrations between the Pluralsight platform and third-party systems, and improve reliability, scalability, and observability of our billing ecosystem. You’ll be a strong fit if you enjoy solving system problems, working with data, and turning business needs into practical technical solutions. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. What you’ll do: Contribute to billing implementations and enhancements by supporting solution design and delivering hands-on configuration/development work (e.g., product/catalog setup, invoicing, taxes, proration, subscriptions, amendments, collections workflows). Build and maintain integrations connecting the Pluralsight platform, CRM/CPQ, billing, payments, tax, and other back-end systems (APIs, event streams, middleware), including monitoring and operational support. Partner in discovery and requirements workshops by gathering requirements, documenting current/future-state flows, and producing clear outputs (process maps, user stories, acceptance criteria, basic prototypes). Translate business requirements into technical designs by contributing to conceptual/logical architecture artifacts (data flows, integration patterns, system diagrams) and proposing trade-offs. Troubleshoot and resolve integration issues between billing and downstream systems (revenue/finance, provisioning, identity, reporting), including root-cause analysis and preventative fixes. Support performance and scalability improvements through tuning, bulk operations strategies, retry patterns, idempotency, and identifying bottlenecks in billing and integration flows. Improve observability and operational readiness by defining logging/metrics/alerts, writing runbooks, and supporting incident response for billing-related production issues. Support delivery execution by estimating work, contributing to sprint planning, maintaining Jira hygiene, and raising risks/dependencies early with clear mitigation options. Experience you’ll bring: Hands-on experience with billing or subscription platforms (e.g., Zuora, Chargebee, Stripe Billing, Recurly, Adyen and/or comparable tools), including configuration and/or integration work. 3 years of experience in billing systems implementation, solutions engineering, or backend/integration engineering in a SaaS environment (subscription or usage-based billing preferred). Experience contributing to at least one implementation or major enhancement of a billing platform (full lifecycle is a plus, but not required). Working knowledge of recurring billing concepts: subscriptions, renewals, proration, amendments, invoicing, credits/refunds, taxes/VAT, dunning/collections, and payment retries. Strong integration fundamentals: REST APIs, webhooks/events, authentication, data mapping, idempotency, retries, and basic troubleshooting across distributed systems. Familiarity with Salesforce (CRM and/or CPQ) and how upstream objects/processes impact billing d ... (truncated, view full listing at source)