Director, Hands-on Content

Job Description: As the Director, Hands-on Content , you will set the vision and operational strategy for producing and scaling high-quality hands-on experiences for the Pluralsight platform. You will lead a team of individual contributors responsible for delivering hands-on labs and interactive experiences at scale, while driving alignment across Content, Product, and Engineering on the future of hands-on experiences at Pluralsight. You will be accountable for balancing innovative new ways to deliver hands-on experience with quality and throughput . You’ll partner closely with R&D, Engineering and Product to improve the technical foundations of lab delivery and create a scalable, measurable production system. Who you’re committed to being: A strategic operator who can translate business goals into scalable production systems, measurable outcomes, and technical requirements. A technical leader who can engage in platform-level discussions (lab architecture, automation, telemetry, reliability), and guide technical direction without needing to be the primary engineer. Comfortable working with technical documentation, structured templates, validation frameworks, and QA systems. A proactive problem solver and facilitator; you remove blockers and ensure teams are set up for success by seeking ways to improve processes and iterate on our hands-on experiences. A collaborator with a proactive communication style, willing to contribute while also operating autonomously with the ability to lead through change and growth. What you’ll do: Lead and develop Technical Content Producers, drive career growth, performance management, and team structure planning. Own the production operating model: intake, prioritization, staffing/capacity planning, delivery forecasting, and roadmap alignment. Oversee the production of hands-on labs and experiences across your team, ensuring content meets standards and is delivered to schedule. Identify and implement improvements and workflow efficiencies; establish repeatable processes and governance across teams. Identify, surface, and mitigate risks associated with project scope and schedules; drive resolution across stakeholders. Contribute to content standards and processes. Experience you’ll bring: Technical proficiency in software development, IT Operations, DevOps, Cloud or similar technologies Ability to establish technical standards for lab creation including: environment configuration, validation/testing practices, versioning strategy, and maintenance practices. Background in lead automation and tooling improvement planning in coordination with R&D, Engineering, and Product to increase lab reliability, reduce production time, and improve learner experience Ability to evaluate lab platform capabilities and constraints, and translate them into production standards and team guidance. Previous background in an education or instructional environment or similar preferred. Requirements: 5–8 years of experience in technical content creation, content production, or learning experience delivery. 3 years of people leadership experience, including leading senior ICs and/or managers. Demonstrated experience as a technical practitioner (ex: software engineer, systems administrator, cloud engineer, DevOps practitioner, security engineer, or equivalent), with the ability to troubleshoot real-world technical environments. Participate in technical deep dives related to lab capabilities, topical accuracy, and delivery Strong understanding of hands-on content creation processes and standards, including a strong working knowledge of the technical underpinnings of hands-on platforms and tooling. Demonstrated ability to lead complex, cross-functional initiatives involving Content, Product, Engineering, and Marketing. Proven ability to assess multiple project needs, prioritize effectively, and manage tradeoffs across scope, schedule, and quality. Ability to provide constructive feedback, coaching ... (truncated, view full listing at source)