Account Manager Lead, SMB

Account Manager Lead, SMB Department: Sales & Account Management Team: Account Management Location: Santiago, Chile Type: Full-Time **About the Role** The Partner Success Manager Incubator role is a great opportunity to demonstrate your relationship and manager skills for the assigned territory. This role focuses on post-sales of SMBs, managing a team which have to increase retention as well as driving business growth, with mutually helpful outcomes. Partner Success Manager are critical to retaining our highest value accounts, ensuring partners are successful on our platform, and exploiting opportunities to improve our business metrics for our restaurants and for Uber Eats. **What the Candidate Will Need / Bonus Points** Lead a team which will lead post-deal partner management for a high value and high potential portfolio of restaurant partners Make you team owner of partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your team, upsell new product features and ensure retention by driving mutual business value Be the voice of the customer to our team members - translate their needs and advocate on their behalf Understand the industry landscape and ensure we have positive relationships throughout our restaurant partner organizations Conceive, design, and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews **Basic Qualifications** +3 years experience, ideally in a commercial function with manager skills You have manager skills ensuring a high performance team You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota Confident in making data-led decisions and using sound business judgment Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations Strong executive presence and int