Head of Account Management, Midwest SMB Sales

Head of Account Management, Midwest SMB Sales Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time ## About the role The Territory Lead (Head of Account Management) role focuses on accelerating the commercial growth of our Uber Eats merchant partners by establishing a high-performing Account Management function. You'll translate our global commercial strategy into precise regional execution, driving retention and expansion across our Midwest territory. Success here demands turning market ambiguity into an actionable sales strategy and creating structure where complexity exists. You will own the team's pipeline, forecast accuracy, and the holistic development of your Managers of Account Managers and their reports. The high stakes of a real-time marketplace demand clarity, grit, and a hands-on leadership approach. Your impact will be tangible, shaping how millions of merchants rely on our platform and accelerating your own growth alongside the business. ## What you’ll do - Lead and coach a distributed team of Account Managers and Managers of Account Managers, setting performance standards to execute complex sales strategies for retention and growth. - Develop and implement the commercial strategy for the midwest, aligning sales plans with regional business objectives to exceed SMB and strategic merchant expansion targets. - Own the commercial performance across all market sides (merchant, courier, eater) in partnership with the Operations team, leveraging data and operational rigor to drive predictable revenue expansion. - Drive cross-functional Stakeholder Engagement & Alignment with Product, Operations, and Customer Success to unblock deals and ensure the merchant experience informs our roadmap and Go-to-Market strategy. - Serve as a player-coach on high-stakes, executive-level account engagement, modeling value-based selling and the Perseverance & Creativity needed to navigate ambiguous or challenged accounts. How you’ll spend your time - 35% Team leadership, coaching, and talent development - 30% Commercial planning, pipeline management, and expansion act