Senior Manager, Infrastructure Operations

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to build and deliver outstanding digital experiences! We’re passionate about empowering people to develop beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and focus on crafting remarkable employee experiences where everyone is respected and has equal access to opportunities. We recognize that fresh ideas can emerge from throughout the organization, and the next big idea might be yours! The Opportunity Join Adobe as a Senior Manager of Business Operations supporting Infrastructure Engineering, where your leadership will help to shape the strategy and direction for Adobe's global Infrastructure Engineering organization. In this role, you will serve as a trusted advisor and facilitator to department leaders, partner teams, and internal customers by driving planning, financial rigor, operational excellence, and cross-discipline alignment. You will be expected to collaborate effectively with a large and geographically diverse team, organize key initiatives, manage priorities, and report progress to cognizant stakeholders, all in service of helping Adobe scale and optimize its public and private cloud infrastructure services. The ideal candidate will possess strong business insight, operational discipline, and the ability to translate technical priorities into clear plans, metrics, and executive-ready insights. A proven history of delivering results on time is essential, as are excellent written and verbal communication skills. You'll be expected to inspire change and motivate others, and will need to understand the big picture while paying attention to details. This is a high-impact role at the intersection of engineering, finance, strategy, and executive leadership. What You’ll Do Help establish, track, communicate, and drive clear department goals and priorities (objectives and key results) Lead quarterly and annual planning efforts (operations reviews, QBRs, partner interlocks) Develop and maintain strong partner relationships with internal customer teams while continually striving to understand their needs and empathize with their challenges Continue advancing a department-wide transformation from legacy IT to that of a trusted, internal service provider delivering high-quality and value-optimized capabilities Regularly evaluate department procedural paradigms to ensure they’re aligned with service delivery objectives, internal customer expectations, and sustainability Promote a strong culture of operational excellence by influencing improvements to tooling and processes and encouraging transparency and accountability Recognize risks / blockers and work aggressively to engage with the right partners to identify solutions or workarounds Work closely with program management resources to regularly and proactively communicate needs & requirements, manage delivery expectations, and maintain collaborator alignment Provide regular status reports to promote clarity and transparency at various levels within the organization, including among senior leadership Continue encouraging a customer-first, result-focused culture of collaboration and open knowledge transfer What You Need to Succeed 8 years in business operations, strategy, finance, consulting, or related roles Experience supporting Engineering, Infrastructure, or Technical organizations strongly preferred Experience with cloud infrastructure, platform engineering, or large-scale distributed systems environments Experience managing budgets and financial planning cycles, including financial modeling and analytical skills An ability to operate effectively in fast-paced, highly technical environments An eagerness and tenacity to influence others without authority to achieve goals and perfo ... (truncated, view full listing at source)