Sr. Director, Revenue Operations

About Us Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale. On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel. Why Join Us Observe.AI is the leading AI Agent platform for CX. We don’t just provide insights; our AI Agents and Copilots take action to drive massive business value. As Sr. Director of Revenue Operations reporting to the CFO, you will own and architect the operating system that powers our next phase of global growth.. In this high-visibility role, you will build a world-class RevOps function from the ground up – moving beyond CRM management to design a predictive revenue machine. This isn't just about managing Salesforce; you will unify Sales, Marketing, Customer Success, and Partnerships under a single operating model, harmonizing enterprise direct sales with a rapidly growing partner ecosystem. By integrating product-usage signals with GTM strategy, you will enable faster, smarter decision-making and unlock scalable revenue growth in the evolving Agentic AI landscape. If you’re excited about driving high-impact, data-led decision-making and enabling a world-class GTM engine, while partnering closely with leadership to scale Observe.AI’s revenue in the fast-evolving AI landscape, this role offers the opportunity to create significant strategic and operational impact. What You’ll be Doing GTM Strategy Alignment Define and implement the end-to-end RevOps function across sales (direct enterprise + indirect channel), customer success, marketing into one cohesive global operating model. Lead annual and quarterly GTM planning, including pipeline modeling, ARR targets, quota design, and territory optimization. Establish a rigorous operating cadence (QBRs, forecasting, pipeline reviews) to drive accountability and executive visibility across GTM teams. Systems Infrastructure Architect a “best-in-class”, AI-enabled GTM tech stack (CRM, marketing automation, CS platforms, partner systems, product analytics, and data infrastructure) with a strong foundation in data integrity and automation. Build systems that integrate product usage and behavioral signals into Sales CS workflows to drive predictive upsell, expansion and retention. Ensure systems are built to support a complex multi-channel "Hybrid" motion, where direct sales and partner co-selling can coexist without data friction. Establish global data governance and a unified data model across GTM and Product. Analytics Forecasting Own company-wide revenue forecasting and pipeline health reports and dashboards, delivering accurate, board-ready insights. Move beyond historical reporting by incorporating AI/ML-driven predictive models to improve forecast accuracy and pipeline coverage. Drive deep-dive analysis on sales productivity and funnel performance, identifying bottlenecks and implementing data-driven improvements. Enablement Productivity Partner with Sales, Marketing and Product to design playbooks and align enterprise sales plays, and partner/channel motions into one unified GTM strategy. Drive productivity improvements across the funnel through tooling, process optimization, and enablement programs. Build scalable onboarding and ramp frameworks to accelerate time-to-productivity for new hires. Deal Desk Commercial Strategy Build and lead a strategic Deal Desk to support complex en ... (truncated, view full listing at source)