Senior Strategy & Planning Associate

Senior Strategy & Planning Associate Department: Operations Team: Strategy & Planning Location: New York, United States Type: Full-Time **About the Role** Join a high-impact global team at the center of one of Uber’s most dynamic and strategic businesses. Uber Delivery is reshaping how people eat, shop, and get what they need, fast. The Global Marketplace & Courier Strategy team drives the reliability, quality, and efficiency behind every order worldwide. We support the Delivery Leadership Team by challenging and changing the trajectory of our marketplace operating point. We’re looking for a senior operator to help identify and execute data-driven strategies to strengthen the Global Delivery marketplace at scale. You’ll partner with Regional Operations, Product, Engineering, and Data Science to generate insights, develop frameworks, standardize best practices, and drive systemic improvements across the marketplace experience, including merchant and courier operations, user experience, and defect prevention. This is a highly cross-functional and analytical role - ideal for someone who combines strong strategic thinking, operational depth, and the ability to influence across global teams to deliver measurable impact for millions of users worldwide. **What You’ll Do** - Lead Global Priorities: Lead special projects to solve emerging global challenges and opportunities, owning everything from problem structuring and data analysis to strategy development, stakeholder alignment, and cross-functional implementation - Analytical Decision Making: Lead and perform in-depth analysis to identify root causes of key marketplace challenges (e.g., merchant-driven defects, courier engagement issues, or user experience friction) - Global Operations Champion: Partner with Regional Operations leaders to understand local nuances and scale globally-consistent best practices - Product and Operations Strategy: Collaborate with Product, Engineering, and CommOps to design and implement systematic solutions, new features, and process improvements to drive a more reliable end-to-end experience - Author the Global Playbook