Commercial Account Manager, Uber Eats, UK

Commercial Account Manager, Uber Eats, UK Department: Sales & Account Management Team: Account Management Location: London, United Kingdom Type: Full-Time **About the Role** This role sits within the UK SMB team and is responsible for driving Uber Eats’ long-term commercial relationships with some of our top local favorite brands. As the Commercial Account Manager, you'll be managing a portfolio of accounts - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an “all hand on deck” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into! **What you'll do:** 01. Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability. 02. **Commercial Management:** Lead commercial discussions with merchants to build sustainable long-term partnerships. 03. **Growth:** Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.) 04. Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners 05. Work with the manager to build scalable processes and standardize best-practices to grow mid-sized SMB accounts at scale 06. Track WoW rhythm of the business, and identified the hidden business signals 07. **Operational Improvement:** Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it. 08. **Analysis:** Quantify everything you do. Utilise data-driven decision making to understand