Account Manager, Hero, Uber Eats, UK

Account Manager, Hero, Uber Eats, UK Department: Sales & Account Management Team: Account Management Location: Birmingham, United Kingdom **About the Role** Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow. \-\-\-\- What You Will Do ---- - Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term. - Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization. - Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction. - Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services. - Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale. **Time spent in the day** - 40% Partner relationship management and consultative outreach. - 25% Data analysis, portfolio health tracking, and account planning. - 20% Cross-functional collaboration and internal strategy alignment. - 15% Administrative tasks, Salesforce documentation