IT Support Specialist

Company Overview At Zuora, we do Modern Business . We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role We are seeking a skilled and customer focused IT support specialist to join our team in Chennai. The ideal candidate will provide exceptional technical support to all users located in country. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team! Our Tech Stack: MacBooks, Windows laptops, Zoom/Neat technology, Google Workspace, Slack and a variety of applications running on our employee’s clients. What you’ll do Duties in this role include: Service Desk Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue Research technical solutions in department specific applications Diagnose, troubleshoot and resolve laptop, account and mobile issues Follow up with end users, provide feedback, and see problems through to resolution Support multiple locations and must be versed in providing remote support Adhere to service level agreements and targets Document procedures and develop end user instructions Site Support Provide in-office and walk-up help desk support for local staff Comfortable with supporting Zoom rooms and equipment Support 3rd party site technicians as needed (telcos, workstation techs, other technical dispatches, etc.) Manage on-premise hardware inventories Provision, recover and redeploy laptops and peripherals Provide back-up support for Service Desk as required. On/Off-Boarding Process new hire requests, image and deploy laptops to new hires Perform New Hire Orientations Process off-boarding requests, asset and license recovery, and machine reimaging Account Administration Seek and document approvals and create user accounts as requested for both new hires and ad-hoc requests Terminate access as require for both scheduled and unscheduled termination as well as ad-hoc non-termination based account reductions and eliminations Participate in and support audit activities, including but not limited to SOX and internal and external audits Hardware Support Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals Troubleshoot network and remote access connectivity issues Knowledge of iPads, iPhones, Android Productivity and Application Support G-Suite (Docs, Sheets, Slides, Mail, Calendar) Microsoft Office Suite (Word, Excel, Power Point, Outlook) Other workstation and cloud applicationsCollaboration Tools and Conference Rooms Slack, Zoom, G-Suite Audio Video and collaboration hardware (cameras, screens, microphones) Conference Room schedulers Asset Management Keep up-to-date records on all IT related hardware and maintain the inventory database and related records Ensure software license compliance Project New Technology Support Assist with documentation for Support Team members and IT customers Provide elevated post-launch support Your experience 3-5 years of hands on IT Helpdesk Desktop Support experience required Ability to suppor ... (truncated, view full listing at source)