Intelligent Systems Engineer

Intelligent Systems Engineer - Intelligent Systems Engineer - Location: Kyiv, Ukraine - Department: Data - Reports to: Customer Operations Manager - Employment type: Permanent - Workplace model: Hybrid (based in Kyiv) - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: Turning Satellite Operations into an Intelligent System At ICEYE, we are moving beyond "scripts on laptops" and manual workarounds. We are building the Customer Operations and Satellite Planing Hub: a centralized, AI-native platform that serves as the brain for our Customer Excellence team. As an Applied AI Engineer, you won’t just be "training models" in a vacuum. You will be the architect of our transition from reactive troubleshooting to Intelligent Automation. Your goal is to eliminate the "human middleware" in our Email-to-Order flow and build the tools that allow our operators to manage a growing constellation of satellites with superhuman efficiency. WHO ARE WE? ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE’s world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world’s largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE’s near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience. ICEYE is headquartered in Finland and operates globally across Europe, North America, the Middle East, and Asia-Pacific. We have more than 900 employees, united by a shared vision: improving life on Earth by becoming the global source of truth in Earth Observation. YOUR DAY-TO-DAY RESPONSIBILITIES - Design Agentic Workflows: Instead of writing linear scripts, you will build multi-agent systems (using frameworks like LangChain or CrewAI) to handle complex operational tasks like feasibility study requests and order extraction. - Architect the COSP Hub: Lead the development of our internal "Managed Platform." You’ll ensure that AI isn’t just a chatbot, but a core component that automates data validation and incident triaging. - Build Retrieval-Augmented Generation (RAG) Systems: Create "Technical Oracles" for our operators. You will build systems that allow CE to query thousands of pages of satellite tasking rules and legacy documentation in natural language. - Bridge the "Beta Trap": Move high-impact prototypes out of the "Shadow IT" phase into production-ready services that are auditable, scalable, and resilient. - Process Mining & Intelligence: Analyze our current operational bottlenecks (like manual email processing) and design AI-driven solutions to solve them at the root. WHAT WE’RE LOOKING FOR Must haves: - You are an "AI-First" Builder: You look at a manual process and think "How can an LLM/Agent handle the reasoning here?" rather than just "How can I write a regex for this?" - You are a Product-Minded Engineer: You care more about the outcome (e.g., reducing order entry time by 50%) than the specific library you use. - You understand the "Glue": You know that AI is only as good as the data it touches. You are comfortable working with APIs (Salesforce, NetSuite) and Python-based backends (FastAPI/Streamlit) to make the AI useful. TECHNICAL PROFILE - Applied LLM Expertise: Deep experience with LLM orchestrati ... (truncated, view full listing at source)