Customer Success Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Would you like to work for a rapidly growing international healthcare company? We are looking for a Customer Success Specialist to join our Acute Care & Monitoring (ACM) Operating Unit! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join Medtronic where we appreciate your talent, experience, and passion for your work. You can count on professional and personal development, exciting challenges, and a dynamic environment. For this remote position, you will be expected to be based within a Western European country. As the ACM Customer Success Specialist Western Europe, you will help redefine the customer experience by driving product availability through data-driven insights, cross-functional collaboration, and proactive supply chain management. Operating at the intersection of supply chain, sales, and customer success, you will anticipate challenges, optimize forecasts, and transform complexity into clear, timely communication. Partnering with the Customer Success Manager, you will contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced, diverse, and truly international environment. Responsibilities may include the following and other duties may be assigned: Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience Required Knowledge and Experience: Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field At least 1 or 2 years of experience in a similar role, preferably within the medical device industry Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables Proficiency in English (reading, conversation, and writing); additional European languages are a plus Strong analytical, organizational, and project management skills with a focus on execution excellence Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives a ... (truncated, view full listing at source)