Senior Director, Field Engineering (Remote Eligible)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. The Senior Director, Field Engineering leads the team responsible for translating Smartsheet's platform capabilities into real outcomes for enterprise customers. This role owns the full technical engagement lifecycle for strategic accounts, from pre-sales architecture and technical discovery through integration delivery, deployment, and handoff to customer success. This is not a sales support role. It is an engineering leadership role with deep customer accountability. The team embeds with enterprise accounts, builds production-grade integrations, and creates the documentation and systems that customers can run independently long after the engagement ends. Every engagement should make the next one faster and the broader solutions organization smarter. The right candidate is equally comfortable designing a multi-system integration architecture and presenting a technical roadmap to a CIO. They build playbooks, develop people, and close the loop between what happens in the field and how the platform evolves. What You Will Do Customer Engagements Own the end-to-end technical engagement lifecycle for strategic accounts, including pre-sales architecture, technical discovery, integration design, deployment, and handoff to customer success. Design and oversee multi-system integrations connecting Smartsheet to platforms like Salesforce, ServiceNow, SAP, Workday, and the Microsoft 365 ecosystem. Your team builds to production quality and documents for long-term customer ownership. Hold the senior technical relationship at strategic accounts. This means credibility with CTO, CIO, and platform architect stakeholders, understanding their environment, and being the person they call when something needs to get done. Partner with account executives and solutions consultants on strategic opportunities. Lead technical discovery, scope field engineering engagements, and ensure that what gets proposed is deliverable. Navigate enterprise security and compliance requirements, including data governance reviews, SSO and identity integrations, and compliance framework validations such as SOC 2, FedRAMP, and HIPAA-adjacent reviews, without losing deal momentum. Team and Platform Recruit, develop, and retain a high-performing team of field engineers. Define career paths, set technical standards, and build an environment where engineers grow by solving the hardest customer problems. Build and maintain a playbook library. Every engagement should produce reusable assets including integration templates, architecture blueprints, configuration guides, and runbooks that the solutions organization can deploy independently. Drive the solutions force multiplier. Partner with the solutions organization so that field engineering patterns become repeatable practice. The ability of solutions consultants to deploy your team's best work without field engineering involvement is a core measure of success. Close the product intelligence loop. Integration gaps, API limitations, and configuration friction surfaced through real enterprise deployments are some of the most valuable product feedback in the company. Make that feedback systematic and actionable. Coordinate with the Forward Deployed AI Engineering team on complex accounts where AI capabilities and standard enterprise deployment overlap, ensuring customers get a unified technical experience. What You Bring Required 8 to 12 years of enterprise software engineering or solutions e ... (truncated, view full listing at source)