Manager- Crash and Claims Operations

Manager- Crash and Claims Operations Department: Safety, Security & Insurance Team: Safety, Security & Insurance Location: Phoenix, United States Type: Full-Time **About the Role** Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operations. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision. This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you! You will collaborate closely with our Claims Leadership team based in Phoenix, Arizona. This hybrid role requires 60% onsite attendance at our Phoenix office, allowing for both in-person engagement and the flexibility of remote work. **This role will be on a permanent swing-shift--to-overnight schedule designed to provide additional support to our overnight teams.** What You'll Do - Lead and manage a team of 4-6 Claims Leads leading approximately a total of 40-60 employees, driving performance and operational excellence within the US & Canada Claims operations - Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership - Align the team with organizational goals, ensuring strategic initiatives are executed effectively - Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth - Identify opportunities for team development and leverage individual strengths to build a high-performing team - Partner with cross-functional teams to influence key metrics and