Data Analyst, Customer Experience Analytics

Data Analyst, Customer Experience Analytics Department: Community Operations Team: Strategy & Program Operations Location: Chicago, United States Type: Full-Time **About the Role** The **Customer Experience Analytics (CXA)** team powers data-driven decision making across **Uber’s Community Operations (CommOps)** org. Our team is currently looking to hire for our United States & Canada regional team. As a Data Analyst, you will shape and influence a world class experience for our customers interacting with support at Uber. This role is specifically focused on Uber Eats consumer support analytics, and will focus on reducing defective experiences, increasing user retention, and evaluating the effectiveness of our policies & tech. You will drive analyses and experimentation behind company-wide decisions related to our support experience; and build scalable tools that enable internal and external stakeholders to demonstrate data and act upon insights. You will be working on a wide range of high-priority projects, and have exposure to multiple stakeholders across Uber (Operations, Product and Engineering). Additionally, you will uncover insights from support interactions to drive product and operational improvements. **What You’ll Do** - Conduct analyses on various projects to improve the experience of our customer interactions - Drive experimentation and insight generation in order to quantify the value of support and advise return on investment tradeoffs - Own data analysis and visualization, and communicate the outcomes/insights to various business partners to aid strategic decisions for improvements in support experience for riders - Quantity the impact and efficiency of new products and business processes - Develop analytical frameworks to support decision-making in the US&C - Build and maintain scalable data products **Basic Qualifications** - 2+ years experience in data analytics, business intelligence, data engineering, or within a similar role - BA/BS Degree obtained - Experience with SQL - Experience with Tableau, PowerBI (or similar data visualization tools) **Preferred Qualifications** - Experience with Python