Operations Manager, US&C Merchant Ops, Retail

Operations Manager, US&C Merchant Ops, Retail Department: Operations Team: Local Operations Location: New York, United States Type: Full-Time **About the Role** Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or [UberEats.com](http://ubereats.com/). As a Senior Operations Manager, US&C Merchant Ops, you will be directly responsible for driving success for a handful of top-tier Enterprise Grocery brands on the platform. You will work cross-functionally with other teams (i.e. Sales, Partner Management, Product, Support, Legal, Eng) to lead high-impact initiatives that can scale these brands to drive revenue growth and operational excellence. You will own first-of-its-kind projects to move us forward in the competitive GR space. **What You’ll Do** - Strategy: Build a thesis-driven and evidence backed strategy to improve the customer experience. You will dive deeply into how the business operates from the items that appear on an eater’s catalog to the courier's final drop off, while becoming the owner of moving the needle on critical OKRs - Data analysis: Structure, execute, and communicate research to help inform the best practices and recommendations for merchants. You will need to pull and analyze data autonomously, set up experiments, and distinguish signal from noise - Stakeholder management: Orchestrate and influence the work of a wide range of cross-functional stakeholders including other Ops teams, Product, Finance, Partner Management, Support, and Legal while driving accountability to ensure deadlines are met - Communication: Share your knowledge and findings with merchants and other team members by leveraging both data analysis and story telling - Learning: Take your time and absorb all you can about Uber, the grocery and retail businesses, consumer applications, and real world logistics. This is an amazing opportunity to get your hands dirty and learn how the sausage is made **Basic Qualifications** - 3+ years of professional experience in operations, strategy, analytics, product, consulting, or a rela