Director, Enterprise Customer Success Management, AEC

Job Requisition ID # 26WD96996 Director, Enterprise Customer Success Management – AEC Autodesk is on a journey to move from digital desktop tools to a cloud-based platform that fundamentally changes how the world designs and builds. To get there, we're reimagining how we develop, sell, and operate — unlocking new ways for our customers to design, build, and use the products that shape the physical world. The Enterprise CSM team works with our Enterprise customers to transform their vision into realized value by helping them adopt and optimize Autodesk technologies faster and more effectively. By delivering connected experiences and forging trusted partnerships, Customer Success plays a major role in driving adoption, retention, and measurable business outcomes within this strategic, named customer segment. Position Overview The role of Director, Enterprise CSM – AEC reports to the Sr. Director of Account-Based CSM, NAMER. With AEC representing more than half of the Americas Enterprise portfolio, you will ensure that we meet our adoption, value realization, and customer sentiment goals for the region. Additionally, the Director will serve as a liaison between strategic customer segment, contribute to developing and leading the execution of AEC adoption strategies in the North America. This is a challenging role that requires exceptional stakeholder management, team building, motivational and analytical skills. The right candidate is truly passionate about customer advocacy and has a proven track record leading teams with large revenue accountability. You view customer experience as a growth engine — with a focus on creating effective Customer Success Plans and fostering an environment of execution. This leader must embrace diversity as a core guiding principle as to how our team will be composed and leveraged. Responsibilities Lead a team of 3 Managers/Senior Managers and 20 CSMs Accountable for driving customer adoption and maturity by delivering measurable business outcomes across our AEC portfolio Provide regular industry insights and business performance narratives of the AEC portfolio to senior leadership, including consumption and adoption forecasting and trend analysis Contribute to the development and execution plan of adoption strategies to drive utilization of AEC products and industry cloud Coach the team in developing tailored Customer Success Plans that drive higher adoption and satisfaction, aligned to customer business outcomes Fuel expansion through adoption and customer insight, increasing lifetime value through greater advocacy Serve as the voice of the customer, championing their requirements for Autodesk AEC solutions and shaping product and service experiences Champion ideas for evolving the Customer Success practice for use across the global organization Collaborate globally with our EMEA and APJ peers on an aligned operational model Attract, hire and retain a diverse and elite group of Customer Success Managers — fostering career development, global collaboration, and high standards of a world class practice Developing the next generation of managerial talent Minimum Qualifications Minimum 10 years of experience with 5 years leading customer-facing organizations 5 years of AEC industry expertise Ability to analyze consumption and forecast data to generate actionable business insights and leadership-ready reporting Track record of hiring and developing diverse and high performing talent — both at the manager and individual contributor level Empathy for customers and passion for transforming their vision into realized value Strong leadership skills with proven ability to influence through persuasion, negotiation, and consensus building Demonstrated desire for continuous learning and improvement Preferred Qualifications Understanding of AEC industry, with a perspective on how automation and AI might both disrupt and revolutionize today’s work Experience with token or consumption-b ... (truncated, view full listing at source)