Media Systems Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. What We’re Looking For: The Media Systems Specialist supports the 2U Learning division by helping maintain and operate media post-production systems and workflows. This role works closely with the Media Systems Engineer and cross-functional teams to ensure the smooth day-to-day functioning of post production environments, including media asset management systems, storage solutions, and editing infrastructure. This role will assist in supporting workflows across product lines including Graduate and Undergraduate Degrees, Executive Education, Bootcamp, and edX. The Media Systems Specialist plays a key role in troubleshooting issues, maintaining system organization, and supporting editors, motion graphics designers, and production teams. This position will collaborate with internal teams including Engineering, Production Innovation, Learning Technology, and IT, as well as external vendors, to help ensure systems are functioning effectively and aligned with operational needs. This is an ideal role for someone who is passionate about media technology and is looking to deepen their expertise in post-production systems and workflows. This role is located in Crystal City, VA Responsibilities Include, But Are Not Limited To: 1. Post-Production Systems Support Operations: Support the administration and day-to-day operations of media post-production systems including media asset management (MAM) and storage infrastructure (AWS/S3) Monitor system performance and escalate issues as needed Assist in maintaining post-production systems, including user access, permissions, and licensing Troubleshoot basic system issues, including access errors, offline media, and workflow interruptions Support ingestion, transcoding, and delivery workflows from ingest through final output Partner with Engineering and senior team members to monitor storage usage and system health Assist in managing and tracking physical storage (hard drives, RAIDs, etc.) Support configuration and maintenance of post production and related software Document and escalate system bugs or failures to appropriate stakeholders or vendors Assist with media quality control checks and flag issues for resolution Provide support to editors and production teams for day-to-day technical needs 2. Workflow Support Optimization: Support the development and execution of efficient post-production workflows. Assist in maintaining and improving workflows based on established best practices Contribute to documentation including SOPs, user guides, and workflow diagrams Support implementation of workflow updates and process improvements Help maintain MAM metadata organization and naming conventions Assist in testing tools, integrations, and workflow enhancements Identify opportunities for increased efficiency and escalate recommendations Support communication of workflow updates to internal teams and vendors 3. Training User Support: Provide day-to-day support and guidance to internal teams and external partners Assist in onboarding users to post-production systems and workflows Provide basic training and support to editors, producers, and vendors Help develop training materials including guides and screen recordings Respond to user questions and troubleshoot common issues Support rollout of new tools, features, or updates 4. Additional Responsibilities: Support cross-functional initiatives related to media systems and operations Take on additional tasks as needed to support the team Things That Should Be In Your Background ... (truncated, view full listing at source)