IT Operations Specialist

IT Operations Specialist Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You are a highly organized and detail-oriented IT professional, able to manage complex workflows across systems, vendors, and stakeholders without dropping the ball. You bring a strong customer-first mindset and take pride in delivering a seamless, high-quality employee experience. As a proactive owner, you drive work end-to-end across IT systems, device management, and operational workflows, solving problems independently, and thriving in fast-paced, ambiguous, and scaling environments. You communicate clearly and build strong relationships across teams, while, thinking critically and making sound decisions with speed. You are continuously looking for ways to improve IT systems, processes, and security, bringing a strong risk-aware approach to access, devices, and overall IT operations What You’ll Do - Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires - Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions - Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management) - Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience - Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements - Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs - Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows - Manage and improve vendor relationships to ensure efficient,reliable service delivery - strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps - Identify opportunities to automate, streamline, and improve IT operations What You Bring - 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment - Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack - Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar) and endpoint management - Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end - Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes - Proven ability to troubleshoot and resolve end-user technical issues independently - Experience contributing to or leadingIT projects or system migrations - Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices - Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment - Strong communication skills with a track ... (truncated, view full listing at source)