Product Manager, Patient Communications

Product Manager, Patient Communications Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is terrible. Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business. Job Description Archy is seeking a visionary, AI-first Product Manager to own the end-to-end patient communication experience. In this role, you will be responsible for how hundreds of thousands of patients interact with their dental practices across every channel—texting, email, phone, portals, and digital forms. Your mission is to build intelligent, automated systems that make patient engagement feel personal and effortless, drastically reducing the administrative burden on dental front desks. Job Responsibilities - Own the Patient Journey: Design and execute the full-lifecycle communication strategy, from initial appointment reminders to post-visit follow-ups, across SMS, email, and digital forms. - Drive AI Innovation: Lead the development of AI-first features that automate and personalize outreach, including recall campaigns, treatment follow-ups, and intelligent two-way messaging. - Customer-Driven AI Discovery: Engage directly with dental practices to uncover pain points and co-create how AI can transform their patient interactions, turning raw customer feedback into high-impact product solutions. - Scale Self-Service Touchpoints: Build and refine patient-facing experiences—such as online forms and portals—that empower patients to manage their care while streamlining office operations. - Establish Data Excellence: Implement robust tracking and metrics to measure engagement, response rates, and downstream outcomes like appointment adherence and revenue. - Cross-Functional Collaboration: Partner closely with Engineering, Design, Data, and GTM teams to move products from 0-to-1 with speed and measurable impact. - Leverage AI Internally: Utilize AI tools to accelerate your own workflow, including rapid prototyping, deep customer research, and data analysis to inform product decisions. Job Requirements - 4+ Years of Product Management: Proven experience in a fast-growing startup environment, ideally within SaaS or HealthTech. - AI Implementation Experience: A track record of building and shipping AI-powered features into live production workflows. - 0-to-1 Product Delivery: Demonstrated ability to take a product from initial concept to launch with clear, data-backed success metrics. - Collaborative Leadership: Proven ability to work cross-functionally with Engineering, Design, and Go-To-Market teams, acting as the primary connector between technical execution and business goals. - Strategic Communication: Strong written and verbal skills with the ability to translate complex dental office needs into elegant product solutions. - Technical & Analytical Proficiency: Extensive experience using AI and data tools to rapidly build prototypes, draft PRDs, conduct customer research, and perform deep-dive analysis. - Ownership Mindset: A "do whatever it takes" attitude toward shipping great products and a deep curiosity about the customer domain. - Prior Experience: A background in patient communications, healthcare messaging, or Health IT is a plus. What We Offer: - Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses) - Health, dental, and vision insurance - 401(k) plan - Flexible vacation policy - Remote-friendly culture