Enterprise Tech Administrator I

Position Summary The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology environment. Key Responsibilities End User Support Provide Level 1 Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications. Respond to incidents and service requests via ITSM tools within defined SLAs. Assist users with onboarding and offboarding processes, including system setup and access provisioning. Hardware Software Management Install, configure, and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.). Manage software installations, upgrades, and license compliance. Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot). Enterprise Systems Security Assist with identity and access management using Azure AD/M365 tools. Maintain endpoint security standards (antivirus, encryption, policy compliance). Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive). Network VOIP Support Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests. Support video conferencing systems, meeting room setups, and telephony/VoIP equipment. Documentation Process Compliance Maintain accurate records of issues, inventory, and resolutions in ITSM tools. Create and update knowledge base articles for users and IT peers. Ensure compliance with IT policies, security standards, and corporate procedures. Vendor Coordination Coordinate with external vendors for hardware repairs, warranty claims. Support IT asset lifecycle management and inventory audits. Qualifications Skills Education Bachelor’s degree in computer science, Information Technology, or related field (preferred). Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (added advantage). Professional Experience Minimum 1 – 3 years of Experience. Technical Skills Hands-on experience with Windows 10/11 administration. Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS). Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools. Experience with ITSM systems (ServiceNow, Jira Service Desk, Remedy, etc.). Understanding of endpoint security tools and practices. Soft Skills Good communication and customer‑service orientation. Ability to multitask and prioritize in a fast‑paced environment. Team‑player with willingness to learn and grow. Work Environment Onsite 5 Days Work form Office. May involve occasional after-hours or weekend support during critical activities. Shift coverage: 8 AM – 5 PM 2 PM – 11 PM 5:30 PM – 2:30 AM (6–3 during daylight savings) GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their ... (truncated, view full listing at source)