Managed Services Analyst II

Role Summary The Managed Services Analyst II – Quality role is responsible for driving quality excellence across EMS operations by conducting audits, identifying trends, and enabling continuous improvement. This role requires hands-on experience in quality audits, strong analytical capabilities, and the ability to derive actionable insights that enhance overall team performance and customer experience. The individual will play a critical role in maintaining quality standards, identifying gaps, and partnering with stakeholders to implement corrective and preventive actions. This role demands a high level of ownership, attention to detail, and the ability to influence teams toward a quality-driven culture by providing effective, structured coaching and quality insights to reporting leaders. Required Skills Strong English communication skills (verbal written) with the ability to deliver clear and constructive feedback. Proven experience in quality audits, RCA (Root Cause Analysis), and quality improvement initiatives Strong analytical skills to identify trends, patterns, and improvement areas Ability to translate data into actionable insights and recommendations Strong understanding of process adherence, SOPs, and compliance frameworks Ability to drive continuous improvement initiatives and track their impact close attention to detail Strong stakeholder management and ability to collaborate with cross-functional teams Roles Responsibilities Conduct regular quality audits on cases, projects, and processes to ensure adherence to defined standards Identify error trends, process gaps, and recurring issues, and perform detailed root cause analysis. Provide actionable insights and recommendations to improve overall team quality and efficiency. Drive quality improvement initiatives and track their effectiveness through measurable outcomes. Partner with Team Leaders and Managers to implement corrective and preventive actions (CAPA). Deliver structured feedback and coaching to analysts to improve performance. Create and maintain quality dashboards, reports, and scorecards for leadership visibility. Ensure adherence to QA frameworks, KPIs, and compliance standard Support in designing and conducting PKTs, refresher sessions, and quality calibrations. Proactively identify risks and highlight potential quality concerns before they escalate. Collaborate with stakeholders to standardize best practices and reduce process variation Contribute to building a continuous improvement and quality-driven culture within the team Education and Experience Tech / B.E. / MCA / BCA preferred. 2–5 years of experience, with strong exposure to quality audits and process improvement roles Proven track record of driving quality improvements and measurable impact on team performance GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 pe ... (truncated, view full listing at source)