Director, Agent Suite - Technical Program Management

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Agent Suite - Technical Program Management About Mastercard Agent Suite Mastercard Agent Suite is Mastercard's global product for building, testing, and deploying agentic AI at enterprise scale — drawing on Mastercard's payments expertise, proprietary technology, insights, and a global advisory network of 4,000 professionals. As the agentic AI era takes hold across financial services, Mastercard's position at the intersection of trust, data, and global connectivity creates a distinctive opportunity to lead. Solutions Enablement is the team that translates that opportunity into measurable client outcomes. We are in the early stages of building Agent Suite Services — a capability that will define enterprise agentic AI deployment at scale. Those who join now will shape what this capability becomes. The Role If the Solutions Architect is the strategist — defining the architecture and validating the technical blueprint — the Technical Program Manager is the activator. You are the force that puts the plan in motion, keeps it moving, and brings every stakeholder, partner, and workstream across the finish line. You are the connective tissue between vision and delivery, between Mastercard's commitment and the client's reality, between the pace the market demands and the standards Mastercard upholds. You own the delivery lifecycle for Agent Suite implementations in your market from POC sign-off through production deployment and structured client handover. You provide supervisory leadership over forward deploy engineering teams — maintaining the executive-level visibility required for stakeholder conversations while remaining grounded enough in the technical reality to guide, unblock, and hold those teams accountable. Critically, you do this across multiple concurrent engagements simultaneously, without the org chart doing it for you. The Technical Program Manager and the Solutions Architect are designed to operate as complementary and inseparable partners. The SA owns technical integrity from discovery through validated proof of concept. From POC sign-off, the TPM assumes primary delivery accountability — governing the programme through production deployment and structured client handover, while the SA remains present as the standing technical authority. Together, they form the complete accountability model for every Agent Suite client engagement. Those who join at this stage will have a lasting influence on the delivery culture of Agent Suite Services. What You Will Do Activate and Deliver • Assume primary delivery accountability from POC sign-off through production deployment and structured client handover, working in close and continuous partnership with the Solutions Architect and forward deploy engineering teams, who together constitute the standing technical authority throughout • Drive zero-to-one implementations from initial ambiguity through MVP, production release, and platform adoption — maintaining clarity of direction and momentum at every stage across all active engagements • Maintain programme-level governance — plans, RAID logs, dependency maps, and escalation frameworks — at a level of depth sufficient to have credible executive conversations, anticipate delivery risk, and proactively guide forward deploy engineering teams through the technical and organizational challenges that arise in complex client environments, particularly where those teams are developing familiarity with Agent Sui ... (truncated, view full listing at source)