Credit Controller I

Credit Controller I – Operations Customer to Cash Are you detail-oriented, resilient, and skilled at managing customer relationships while ensuring timely payments? Do you thrive in a structured yet dynamic finance environment where your actions directly impact cash flow and customer satisfaction? If so, we want you on our team! As a  Credit Controller I , you'll play a key role in maintaining the financial health of Thomson Reuters by managing a defined portfolio of accounts. You'll work closely with customers and internal stakeholders to resolve outstanding invoices, apply credit policies consistently, and support a seamless customer experience throughout the collections process—all within a supportive, hybrid work environment in Taguig City. About the Role In this opportunity as a  Credit Controller I , you will: Collect and resolve  outstanding invoices from past-due accounts within an assigned portfolio (low- to medium-risk). Ensure compliance  with all credit and collections policies, procedures, and timelines. Communicate directly  with customers via preferred channels to negotiate payments, set up payment plans, and promote self-service options. Investigate and resolve  delinquent accounts, including documentation and coordination with dispute or support teams. Maintain accurate records  in financial systems and generate reports to track performance and support decision-making. Collaborate with cross-functional teams  such as Sales Support, Customer Service, and Accounts Receivable to resolve account issues. Recommend process improvements  to enhance efficiency and effectiveness in collections practices. About You You're a fit for the role of  Credit Controller I  if you have the following required qualifications: Bachelor's degree in any field. Minimum of 1 year of experience in collections, accounts receivable, or a related finance function. Experience in a BPO or shared services environment (Order-to-Cash, customer-facing finance roles) is preferred. Strong communication skills with a customer-focused approach and ability to manage stakeholder relationships. Proficiency in MS Office and experience with ERP or financial systems (e.g., SAP, Oracle) is a plus. Willingness to work night shifts and operate in a hybrid setup based in  Taguig City . Additional preferred qualifications include: Familiarity with credit risk assessment or service interruption processes. Proactive mindset with ability to suggest and support implementation of process improvements. #LI-HB1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values ... (truncated, view full listing at source)