Senior Operations Compliance Program Manager

Senior Operations Compliance Program Manager Department: Operations Team: Operations Location: Tokyo, Japan Type: Full-Time **What You'll Do:** ## **Strategic Governance & Process Optimization** 1. **Architect Solutions:** Partner with business leads to design and implement operational compliance solutions, including the development of robust SOPs and policies aligned with both local Japanese law and international standards. 2. **Strategic Roadmap:** Develop and manage the Japan Risk & Compliance Ops plan, identifying remediation actions, assigning accountability, and monitoring long-term effectiveness. 3. **Prioritization:** Balance localized market needs with global business objectives to prioritize high-impact projects and optimize resource allocation. ## **Cross-Functional Leadership** 1. **Global-Local Bridge:** Act as the primary liaison between Japan Ops and global Engineering/Product teams to advocate for technical solutions that automate and scale compliance efforts. 2. **External Engagement:** Build and maintain professional bridges with regulatory bodies to validate requirements, "sense-check" risk levels, and stay ahead of emerging legislative trends. 3. **Advisory:** Provide tailored, high-touch training to internal teams to elevate the organization's risk awareness. ## **Risk Identification & Monitoring** 1. **Proactive Discovery:** Identify known, upcoming, and emerging risks within Uber Eats, Grocery, and Direct services, providing clear recommendations for mitigation. 2. **Data-Driven Insights:** Lead the annual Risk Assessment process and leverage analytics to measure the health of the compliance program. 3. **Continuous Improvement:** Establish feedback loops to monitor the effectiveness of remediation plans, ensuring that identified gaps remain closed. **What You'll Need:** 1. **Bilingual Proficiency:** **Native-level Japanese** and **High-Fluency English** (written and spoken). You must be comfortable translating complex regulatory concepts for global stakeholders and presenting to local leadership. 2. **Sector Expertise:** 6+ years of experience in **Complia