Enterprise Account Manager

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For The Enterprise Account Manager (EAM) is responsible for managing and expanding strategic post-sale relationships across a portfolio of enterprise insurance carrier clients, primarily within the Top 200 U.S. Property Casualty insurers. This role serves as the primary client success leader responsible for driving retention, adoption, and revenue expansion within the installed customer base. The EAM establishes a disciplined operating cadence to protect existing revenue while enabling long-term customer value realization and identifying strategic growth opportunities. Success is measured by retention performance (GRR/NRR), adoption and time-to-value, organic growth (new users/locations), and field conversion outcomes (including a minimum 35% win rate on CS-sourced opportunities) What You Will Do Strategic Account Ownership Executive Relationship Management Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients. Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders. Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk. Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps. Drive strategic account planning sessions to support retention, growth, and executive engagement. Retention Risk Management (GRR/NRR Discipline) Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines. Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss. Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting. Client Enablement Adoption (Time-to-Value and Sustained Usage) Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services. Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones. Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention. Growth Within Existing Relationships (Users, Locations, Upsell) Drive revenue expansion within the installed base through: Net new users within existing carrier relationships Net new locations / offices / claim groups onboarded Upsell of new and existing products aligned to carrier needs and value realization Identifying expansion opportunities and aligning internally and externally on execution strategies. Developing enablement plans that support successful deployment and value realization. Cross-Sell Opportunity Identification (in Partnership with Field Sales) Proactively identify and qualify cross-sell opportunities aligned to defined standards (validated pain/use case, stakeholders mapped, product fit confirmed, value range, next step/MAP). Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results, including: ... (truncated, view full listing at source)