Strategic Operations Manager, Retail

Strategic Operations Manager, Retail Department: Operations Team: Operations Location: New York, United States Type: Full-Time **About the Role** Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada. As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber’s grocery and retail business. **What You’ll Do** - Marketplace Strategy & Optimization: Define, monitor, and optimize the strategic operating points for the US&C Grocery & Retail marketplace. Proactively identify improvements to products and operational configurations to drive seamless fulfillment and magical user experiences - Cross-Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. You will advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the G&R marketplace - Data-Driven Decision Making: Analyze complex datasets to identify trends, diagnose root causes of marketplace friction, and develop actionable insights - End-to-End Project Management: Scope, launch, and scale high-priority projects. You will take ownership of the full lifecycle—from initial ideation and financial modeling to execution and post-launch measurement - Process Excellence: Develop and scale playbooks that improve operational rigor. You will translate complex challenges into structured frameworks that can be applied across the North American market to ensure consistency and reliability **Basic Qualifications** - 2+ years of professional