Product Manager, Help Center Platform

Product Manager, Help Center Platform Department: Product Team: Product Management Location: San Francisco, United States Type: Full-Time **About the Role** As a Product Manager on the Customer Obsession (CO) team, you will be responsible for improving the developer and user experience for Uber’s AI-powered conversational support surfaces. This role bridges the gap between the underlying tech and intuitive user design. You will be responsible for the UX and the foundational platform capabilities that power these interactions. A key part of your mission will be democratizing innovation: you’ll build the infrastructure and governance that allows cross-functional teams across Uber to contribute to a shared UX library, ensuring our next-generation AI assistants remain cohesive yet adaptable across different business units. You will leverage modern technologies (including AI/machine learning and conversational interfaces) and strong design partnerships to help scale high-quality support experiences across Uber. **What the Candidate Will Do** 1. **Product thinking:** Contribute to the roadmap and execution of the conversational UX component library. Make tradeoff decisions with guidance, balancing user needs, technical constraints, and business impact 2. **Champion the customer experience:** Champion the end-user by blending design thinking, user research, and data into compelling 'user impact' stories. 3. **Execution & ownership:** Build the tech and persona-agnostic UX foundations required for a best-in-class experience. Partner with UXR to get quick feedback, Design for interface crafting, and Engineering to ship the underlying platform logic. 4. **Drive developer adoption:** Own the Developer Experience for our agentic UX library. You’ll ensure frictionless discovery, previewing, and debugging, while building the "code agents" and tools that make it easy for teams to adopt and contribute. 5. **Data-driven impact:** Partner with Data Science to track user behavior changes following UX updates. Use these insights to drive prioritization and secure stakeholder buy-in by 'closing the loop' on performance