Senior Sales Operations Associate

Senior Sales Operations Associate Department: Operations Team: Operations Location: Chicago, United States Type: Full-Time **About the Role** We are seeking a well-rounded, analytical Senior Sales Operations Analyst to join our Delivery Commercial Operations team for the US and Canada. In this role, you'll be a key partner to Sales Operations Leads, helping to drive scalable growth, enable data-driven decision making, and unlock new market opportunities. The ideal candidate has a passion for designing creative solutions to complex problems. You will work closely with leadership to manage the business rhythm, analyze trends, devise GTM (go-to-market) strategies, and lead growth initiatives. Your deep expertise in sales operations, along with broad technical skills, strong financial acumen, and advanced analytical ability, will be essential for success. **What You'll Do** - Commercial Cadence Management: You will be directly involved in the implementation and execution of regular business reviews, including forecasting, pipeline reviews, and quarterly business reviews (QBRs). Your support ensures these meetings are data-driven and productive - Process and System Improvement: A core part of your job is to lead the design and execution of improvements to sales systems and processes, particularly those involving Salesforce. You will be defining and managing how these systems evolve to support the company's rapid growth - Advanced Data Analysis: You will be the go-to expert for quantitative analysis. This includes owning the analysis of the sales teams' performance and developing cutting-edge forecast models to provide accurate, predictive insights - Cross-Functional Collaboration: You'll build and maintain strong relationships with a range of teams, including sales and Sales Planning. You will understand the unique needs of our commercial teams and work cross functionally and collaboratively to remove operational friction - Strategic Project Leadership: You will lead special projects that span across different business segments and territories. These projects will focus on unlocking new