Area Manager

Area Manager Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. About the Role: As an Area Manager, you will be responsible for assisting the Operations Manager with organizing and directing warehouse operations. Coordinating activities to ensure efficient utilization of warehouse resources and optimizing end-to-end fulfillment flow. You will be a key stakeholder in optimizing a specific operation to aid Hims/Hers grows. This role is based in New Albany, Ohio, and will report to an Operations Manager. Schedule/Shift: Monday–Friday, 8:00 AM–4:30 PM (may require flexibility based on business needs) Areas of Oversight may include (not limited to): - Pharmacist Process Flow - Pharmacy Technician Dispense - Inventory Management - Fulfillment - Inbound Operations - Compounding Operations - Inventory Control - Value Added Services You Will: - Oversee end-to-end shift/department operations across order processing, fulfillment (picking/packing), receiving, warehouse operations, inventory control, quality control, order tracking, shipping preparation, and shipping execution. - Lead a safety-first culture by ensuring team member participation in problem-solving, corrective actions, and implementation of safe work practices. - Partner cross-functionally with departmental leaders, pharmacy staff, and external support partners to meet service level agreements (SLAs) and patient/customer expectations. - Manage daily execution by monitoring productivity, quality, and attendance; identify gaps and implement corrective actions to achieve operational targets. - Troubleshoot, investigate, and resolve errors, discrepancies, and nonconformance issues to protect inventory accuracy and operational compliance. - Coordinate with warehouse management on operating issues, including root cause analysis and recommended solutions to restore performance quickly and smoothly. - Drive continuous improvement initiatives and lead projects that support departmental goals, standard work, and process optimization. - Maintain staffing plans and department schedules to support fulfillment demand and prevent delays. - Support recruiting and talent management activities, including interviewing/selection, onboarding, performance management, and development to meet performance objectives. - Ensure all new hires and transfers are fully trained and compliant; deliver and/or coordinate training as needed and confirm training effectiveness. - Participate in cross-shift and cross-department support, including cross-training and redeploying resources to meet critical business needs. - Follow all environmental, health, and safety (EHS) SOPs, regulatory requirements, and equipment/policy standards, including department-specific procedures. - Maintain flexibility to work any shift across Pharmacy, Fulfillment, and Compounding in a 24/7 operation. You Have: - Associate or Bachelor’s degree preferred (or equivalent experience) - 4-6 years of leadership/people management experience required - Proactive and motivational customer focu ... (truncated, view full listing at source)