Director, Account Management

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management Overview: The Prepaid account management team is made up of account managers and solution sales experts who are focused on educating, promoting and leading the sell in of the Mastercard Prepaid product suite and Mastercard assets across different prepaid verticals including Consumer, Commercial and Public Sector programs within the U.S. Region. Our goal is to extract the greatest value from our customer relationships. The team works closely with the Global Products and Solutions organization and other internal business partners to develop opportunities to increase Mastercard’s share of business. Job Purpose: • The key focus of this role is to develop and execute aggressive account sales plans to meet the growth objectives of the Mastercard Prepaid strategy. • This role is a customer-facing position which requires exceptional strategic selling, relationship management and business development skills. The ability to quantify and effectively prioritize opportunities, develop concepts and deliver solutions is critical. • Achieve Prepaid strategic objectives for an assigned customer set. Grow and retain brand share, optimize existing programs and expand product offering uptake to drive revenue and value creation for Mastercard and our Prepaid customers. The Role: • Manage and grow assigned customer accounts, driving strong relationships and long-term value • Deliver against sales targets for Mastercard products and services, including net revenue goals from both existing and new business • Partner with the U.S. Prepaid product team to support the development and execution of the Prepaid strategy and go-to-market plan, ensuring alignment with account objectives • Develop and maintain a robust sales pipeline, leveraging internal resources and market insights to drive growth • Utilize data analytics and competitive insights to assess customer performance and identify incremental revenue opportunities • Design and deliver tailored solutions that address customer needs while driving revenue, profitability, and value for both Mastercard and the customer • Collaborate with customers to establish and execute annual business plans and quarterly reviews, tracking progress against shared objectives • Lead contract negotiations and execution in partnership with Finance and Legal to ensure timely and compliant agreements • Engage key decision-makers in strategic discussions around new and emerging issuing opportunities, positioning Mastercard solutions and industry insights to drive new revenue streams • Act as the voice of the customer by sharing market feedback and opportunities with internal partners to enhance existing solutions and inform new product development • Partner closely with internal stakeholders, including Product, Services, Finance, Legal, Franchise, Public Sector, Operations, and Technical Account Managers, to ensure seamless execution and holistic account support All About You: • Demonstrated sales and account management experience, with a proven track record of driving revenue growth; strong knowledge of the payments industry preferred • Demonstrated experience managing client relationships, with strong negotiation, influencing, and problem-solving skills • Strong business judgment and strategic thinking, with the ability to integrate insights across functions such as product, marketing, operations, and finance • Excellent communication and presentation skills, with the abil ... (truncated, view full listing at source)