Manager, Research & Insights

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Research & Insights Manager, Research & Insights – Enterprise Marketing & Communications Overview: The consumer is at the center of decision making at Mastercard. The Manager, Enterprise Research & Insights will partner with Enterprise and Regional Marcomms, Product and broader cross-functional teams, uncovering consumer and customer insight to drive strategy and impact. The successful candidate will drive growth by leading custom research (qualitative and quantitative) and leveraging AI tools to surface thought-provoking insights, present them to business partners, advocate for their recommendations and successfully influence critical business decisions. Responsibilities: • Partner with Enterprise and Regional Marcomms/Product teams to drive strategy through consumer and customer insights • Develop and execute research plans based on identifying key business questions and knowledge gaps • Execute complex primary research projects, managing research agency and business partner relations • Manage research projects from start to finish – translating business questions into research plan, source appropriate research partner, develop questionnaire, analytic rigor, reporting/presentations (including synthesis into clear business implications) • Derive actionable insights to inform appropriate business decision through the lens of consumer, customer and business goals/priorities • Integrate primary research, secondary sources, and market/competitive intelligence to create impactful perspectives • Manage research agencies to successful and timely project delivery, managing within budget and time constraints • Develop best practices, new methodologies and standardization that can be leveraged and scaled across regions • Drive continuous innovation in research methodologies, tools and technology to ensure Mastercard remains at the forefront of research and AI technologies • Work with business partners globally and cross-functionally to drive impact Core Competencies: • An analytical mindset, with a passion for deconstructing and reframing questions to get to a clear hypothesis or action plan • A superb communicator, able to deliver insight-driven recommendations in an engaging, fresh and impactful manner, cutting through the complex to tell a simple, compelling narrative • Exceptional storytelling skills with the ability to translate data into strategic implications • Strong problem solving, analytical & quantitative skills • Ability to connect consumer & customer insights with market trends to develop hypotheses around results/next steps • Ability to translate insights into business decisions and measurable outcomes • Strong data packaging, data visualization, and storytelling skills; ability to simplify complexity for senior audiences • Successful delivery of presentations to senior leadership or stakeholders • Experience designing & managing end-to-end research (both qualitative and quantitative) • Experience across a broad range of market research techniques • Experience managing global research and B2B research • Advanced Excel & PowerPoint skills, experience with AI-enabled analysis platforms • A team player who thrives working collaboratively, inspiring others and bringing out the best in the wider team • Highly proactive and autonomous self-starter who demonstrates strong ownership over their work • Ability to work effectively with internal colleagues across functions and geographies All About ... (truncated, view full listing at source)